We process all orders within 1–2 business days before sending them out. Once shipped, you can expect your Truviona order to arrive within the timeframes below:

United States: 5–11 business days

United Kingdom: 5–11 business days

Australia: 5–14 business days

Canada: 5–14 business days

New Zealand: 5–14 business days

Rest of the World: 6–18 business days

Shipping times may vary slightly depending on your location and local courier services.

Delivered but Not Received

At Truviona, we understand how frustrating it can be when a package is marked as Delivered by the carrier, but you are unable to locate it. Please know that we take these situations seriously and will always do our best to support you.

If your tracking information shows Delivered, but you have not received your package, please contact us as soon as possible. Once we receive your message, Truviona will provide you with the available last-mile tracking information and the local carrier contact details, if available, so you can check directly with the local delivery office or carrier responsible for the final delivery.

Because the local carrier is the party that physically handles the final delivery, they are often the fastest and most accurate source for confirming what happened to the package. To help resolve the issue as quickly as possible, we kindly ask that you cooperate with us by contacting the local carrier and providing them with:

• Your full name
• Your shipping address
• The last-mile tracking number provided by Truviona

A clear explanation that the tracking shows Delivered, but you have not received the package

When contacting the local carrier, please ask them to check the delivery status and provide an email confirmation regarding the package. This confirmation may include whether the package was delivered, misplaced, lost, delivered to the wrong location, or if further investigation is required.

Once you receive this email confirmation from the local carrier, please forward it to Truviona. This helps us use the carrier’s official response as supporting evidence to file a claim, escalate the case, and request the fastest possible resolution on your behalf.

Please understand that when a package is marked as Delivered, we must follow the carrier’s investigation process before taking the next step. Your cooperation helps us move the case forward much faster and gives us the proper documentation needed to support you effectively.

If the local carrier confirms that the package was lost, misplaced, delivered incorrectly, or cannot be recovered, Truviona will immediately arrange a brand new replacement order for you 100% free of charge. You will not need to pay any additional product cost or reshipping fee.

In this situation, we will also use our fastest available priority shipping service so your replacement package can arrive as quickly as possible, usually within 5–8 business days after the replacement has been processed.

Our goal is simple: to help make sure you receive your order safely and as soon as possible. The fastest way for us to help is for you to contact the local carrier, obtain their confirmation email, and forward it to our support team so we can take action immediately.