Return & Refund Policy

At Truviona, we want every customer to feel confident when shopping with us. We stand behind the quality of our products and aim to make returns and refunds as simple and fair as possible.

90-Day Satisfaction Guarantee

You have 90 days from the date of delivery to return your item for a full refund if you are not completely satisfied.

Return Eligibility

To qualify for a full refund, the product must:

  • Be kept clean and in good condition.
  • Have no visible stains on the surface.
  • Show no deep impressions, or surface deformation.
  • Include all original packaging (box, tags, protective films, and any accessories) in intact condition.
  • Maintain its original structural integrity and performance, without significant compression or material fatigue.
  • Not show signs of extended use that could affect hygiene or performance, as determined by our quality assessment team.
  • If the product shows wear or damage beyond normal use, Truviona reserves the right to deduct a reasonable amount from the refund value.

Non-returnable items:

  • Gift cards
  • Customized or personalized products (unless defective)

Defective or Damaged Items

If your order arrives defective or damaged:

  1. Contact our support team at support@truviona.com as soon as possible.
  2. Include your order number and photos/videos clearly showing the issue.
  3. We will arrange for a free replacement or a full refund.

How to Start a Return

  1. Email us at support@truviona.com within 90 days of delivery.
  2. Include your order number and reason for return.
  3. Wait for our team to provide your prepaid return label and instructions.

⚠️ Please do not return any item without contacting us first.

Return Shipping

  • Free return shipping is provided for all eligible returns within the US.
  • A prepaid shipping label will be emailed to you once your return is authorized.
  • Returns sent with our prepaid label are covered; we handle any carrier issues so your refund is not affected.

Refund Process

  • Once your return arrives at our facility, we will inspect it.
  • If approved, your refund will be issued to your original payment method.
  • Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer.
  • Original shipping charges are non-refundable, except for defective or damaged items.

Color and Display Disclaimer

Product colors may vary slightly from images on our website due to differences in lighting and screen settings.

Our Commitment to You

We aim to make every Truviona experience a positive one. If you have any concerns at any stage of your purchase, our support team is here to help and will work with you to find the best possible solution.

  • Email: support@truviona.com
  • Contact Form: Available on our Contact Page